
If you actually got a human on the phone we would read you all of the tips above.

If your clock has sliding switches then it’s easy.If you live in Arizona your DST should be set to OFF and your time zone should be set for -7.They only thing you should program is the time zone if you don’t live in the default time zone. If you can’t figure out if it is set properly, then take out all the batteries for 10 minutes and start over. The clock is working perfectly fine according to the instructions it was given. Then when DST comes around and their clock doesn’t change, they think there is a problem. Many people try to manually set their clock and inadvertently put it in the wrong time zone. The next thing you should check is that your clock is set for the proper time zone.If your clock didn’t change properly, the first thing you should do is make sure the DST setting is in the ON position for your model clock. If you do this then it won’t go forward in March. Leave the DST setting to ON all the time, even in winter.

DON’T TOUCH IT! You’ll have better results. Most people who call have pushed buttons and programmed their clock incorrectly which is why it didn’t go forward or back properly.

If you don’t live in the default time zone for your clock, then set the time zone. When first setting up your clock, don’t program it.Instead try these troubleshooting tips below: If you call us at that time it is highly likely that you will not be able to speak to anybody because of the large volume of calls. The majority of our phone calls occur immediately after Daylight Saving Time begins or ends.
